Do It Right! Best Practices for Serving Young Adults in School and Public Libraries (Teens @ the Library Series)

By Jones, Patrick T. & Shoemaker, Joel & Chelton, Mary K.

Publishers Summary:
Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need and want. Now, YA experts Jones and Shoemaker apply customer service theory and technique to serving this unique population. Shoemaker explores ways to provide the best possible customer service in school library media centers. Jones offers tips, techniques and examples of how to turn teenagers into "raving fans" of the public library. Includes charts, examples, and real-life case studies. These two innovative YA librarians have written the definitive guide to customer service for librarians serving youths.

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ISBN
978-1-55570-394-3
Publisher
Neal-Schuman Publishers


REVIEWS

Library Journal

Reviewed on October 1, 2001

Public and school librarians will appreciate this learn-by-example guide that takes a customer service approach to serving young adults. Less comprehensive than Jones's Connecting Young Adults and Libraries (Neal-Schuman, 1998), this title nevertheless provides a solid foundation and some practical ideas for improving YA services. After an impassioned introduction by Mary Kay Chelton, YA guru Jones begins the book with a guided visualization to encourage readers to recall what it was like to be an adolescent. Shoemaker (library media specialist, South East Junior High, Iowa City, and editor of Neal-Schuman's "...Log In or Sign Up to Read More

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