Bookverdict.com

Tolley (East Tennessee State Univ.) argues that libraries should rely on a trauma-informed framework when providing social and other supportive services. The framework is based on empathy, focuses on the user rather than the process, and emphasizes physical, social, and psychological safety. With sensitivity and nuance, Tolley examines a variety of topics: how the arrangement of furniture can make users feel safer; ways to make patrons fee...Log In or Sign Up to Read More